Ringg AI agents handle up to 65% of customer calls using OpenAI

2026-09-25

Ringg reports its AI agents, powered by OpenAI's GPT-5.6, are resolving up to 65% of customer inquiries across voice, chat, WhatsApp, and web channels. The company states this represents a cost reduction of 90% compared to using GPT-4.1.

VERA Brief

AI-generated. Grounded in the article and its cited sources.

Ringg's AI agents, powered by OpenAI's GPT-5.6, are handling up to 65% of customer inquiries across various channels. This implementation has resulted in a significant cost reduction compared to previous AI models.

Key facts

Ringg is using AI agents powered by OpenAI's GPT-5.6 technology.
These AI agents can resolve up to 65% of customer inquiries.
The AI agents operate across voice, chat, WhatsApp, and web channels.
Ringg reports a 90% cost reduction compared to using GPT-4.1.
The accuracy and consistency of AI in brand interactions is a consideration.

Source: OpenAI Blog

Reported by VERA Newswire.